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[FW][IMP] hosting: change ticket submission links from help to help-form #12997

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[FW][IMP] hosting: change ticket submission links from help to help-form #12997

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28 changes: 15 additions & 13 deletions content/administration/hosting.rst
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Original file line number Diff line number Diff line change
Expand Up @@ -23,7 +23,7 @@ To Odoo Online
#. Create a :ref:`duplicate of the database <on-premise/duplicate>`.
#. In this duplicate, uninstall all **non-standard apps**.
#. Use the database manager to grab a *dump with filestore*.
#. `Submit a support ticket <https://www.odoo.com/help>`_ including the following:
#. `Create a support ticket <https://www.odoo.com/help-form>`_ including the following:

- your **subscription number**,
- the **URL** you want to use for the database (e.g., `company.odoo.com`), and
Expand All @@ -33,8 +33,8 @@ To Odoo Online
issues during the process, Odoo might contact you.

.. note::
If you have time constraints, `submit a support ticket <https://www.odoo.com/help>`_ as soon as
possible to schedule the transfer.
If you have time constraints, `create a support ticket <https://www.odoo.com/help-form>`_ as soon
as possible to schedule the transfer.

To Odoo.sh
----------
Expand All @@ -56,28 +56,30 @@ Transferring an Odoo Online database
17.0.

.. tip::
Click the gear icon (:guilabel:`⚙`) next to the database name on the `Odoo Online database
manager <https://www.odoo.com/my/databases/>`_ to display its version number.
Click the :icon:`fa-gear` (:guilabel:`gear`) button next to the database name on the `Odoo
Online database manager <https://www.odoo.com/my/databases/>`_ to display its version number.

.. warning::
If there is an active Odoo subscription linked to the database being migrated, reach out to
the Customer Service Manager or `submit a support ticket <https://www.odoo.com/help>`_ to
the Customer Service Manager or `contact Odoo support <https://www.odoo.com/help>`_ to
complete the subscription transfer.

To on-premise
-------------

#. Sign in to `the Odoo Online database manager <https://www.odoo.com/my/databases/>`_ and click the
gear icon (:guilabel:`⚙`) next to the database name to :guilabel:`Download` a backup. If the
#. Download a database backup by signing in to `the Odoo Online database manager
<https://www.odoo.com/my/databases/>`_, clicking the :icon:`fa-gear` (:guilabel:`gear`) button
next to the database name, then selecting :icon:`fa-cloud-download` :guilabel:`Download`. If the
download fails due to the file being too large, `contact Odoo support
<https://www.odoo.com/help>`_.
#. Restore the database from the database manager on your local server using the backup.

To Odoo.sh
----------

#. Sign in to `the Odoo Online database manager <https://www.odoo.com/my/databases/>`_ and click the
gear icon (:guilabel:`⚙`) next to the database name to :guilabel:`Download` a backup. If the
#. Download a database backup by signing in to `the Odoo Online database manager
<https://www.odoo.com/my/databases/>`_, clicking the :icon:`fa-gear` (:guilabel:`gear`) button
next to the database name, then selecting :icon:`fa-cloud-download` :guilabel:`Download`. If the
download fails due to the file being too large, `contact Odoo support
<https://www.odoo.com/help>`_.
#. Follow the instructions found in :ref:`the Import your database section
Expand All @@ -93,7 +95,7 @@ To Odoo Online
Odoo Online is *not* compatible with **non-standard apps**.

#. Uninstall all **non-standard apps** in a staging build before doing it in the production build.
#. `Create a support ticket <https://www.odoo.com/help>`_ including the following:
#. `Create a support ticket <https://www.odoo.com/help-form>`_ including the following:

- your **subscription number**,
- the **URL** you want to use for the database (e.g., `company.odoo.com`),
Expand All @@ -106,8 +108,8 @@ To Odoo Online
issues during the process, Odoo might contact you.

.. note::
- If you have time constraints, `submit a support ticket <https://www.odoo.com/help>`_ as soon as
possible to schedule the transfer.
- If you have time constraints, `create a support ticket <https://www.odoo.com/help-form>`_ as
soon as possible to schedule the transfer.
- Select the **region** closest to most of your users to reduce latency.
- Future **administrator(s)** must have an Odoo.com account.
- The **date and time** you want the database to be up and running are helpful to organize the
Expand Down