[IMP] VoIP: Devices + Integrations Revamp #13002
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justinmallette
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slinkous
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Apr 23, 2025
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| Odoo *VoIP* is SIP (Session Initiation Protocol) compatible, which means it can be used with *any* | ||
| :abbr:`SIP (Session Initiation Protocol)` compatible application. | ||
| While |VOIP| is available on Odoo's desktop experience, it can also be used through the Odoo mobile |
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link doc for more info on mobile apps
| support tickets. | ||
| Odoo |VOIP| is fully integrated with the **Contacts**, **CRM**, **Sales**, and **Helpdesk** apps. | ||
| While the benefits are most clearly felt when using |VOIP| from the Odoo database, it can also be | ||
| used from apps like the ones covered below. |
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Highly optional, but I would list the apps rather than use a spatial reference, since doc things move around with time
| calls. If the user needs to be reachable on a mobile device at all times, an app, like Zoiper, | ||
| should be used. Apps like that stay connected in the background at all times. | ||
| Using |VOIP| through the Odoo mobile app or through a third-party tool still requires a |VOIP| | ||
| service provider. Learn more about signing a :doc:`VoIP service provider <../voip>`. |
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Move to a "see more" admonition or finish the sentence with a prepositional phrase so it's not just a command to learn
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| Odoo mobile apps are no longer supported by Odoo. Learn more about :doc:`Odoo's mobile apps | ||
| <../../../administration/mobile>`. |
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Does this contradict the first sentence encouraging you to use mobile apps? I assume this is distinguishing the PWA app from some deprecated one but for the average user this looks like it would be confusing.
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| This step is **necessary**, regardless of whether the mobile Odoo application or web browser is | ||
| used. |
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admonition and specify what it blocks
| :align: center | ||
| :alt: Zoiper account setup, shown in the view from a mobile device. | ||
| Once *Zoiper Lite* is installed on the mobile device, open the app and tap on :guilabel:`Settings`. | ||
| Navigate to :menuselection:`Accounts`, and tap on the :guilabel:`+ (plus)` icon to add an account. |
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| Navigate to :menuselection:`Accounts`, and tap on the :guilabel:`+ (plus)` icon to add an account. | |
| Navigate to :menuselection:`Accounts`, and tap the :guilabel:`+ (plus)` icon to add an account. |
| .. example:: | ||
| If the provider being configured is *Axivox*, then select :guilabel:`Belgium`. Then, choose | ||
| :guilabel:`Axivox` as the provider. | ||
| If :guilabel:`Manual configuration` was tapped, then tap :guilabel:`SIP account`. From here, under |
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| If :guilabel:`Manual configuration` was tapped, then tap :guilabel:`SIP account`. From here, under | |
| If :guilabel:`Manual configuration` was tapped, tap :guilabel:`SIP account`. From here, under |
if...then == causality, not procedure
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| To start using the *Linphone* app, download it to the device, via the `Linphone download page | ||
| <https://new.linphone.org/technical-corner/linphone?qt-technical_corner=2#qt-technical_corner>`_. | ||
| *Linphone* third-party alternative to Odoo |VOIP|. It is a free |VOIP| |SIP| dialer with voice, |
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| *Linphone* third-party alternative to Odoo |VOIP|. It is a free |VOIP| |SIP| dialer with voice, | |
| *Linphone* is a third-party alternative to Odoo |VOIP|. It is a free |VOIP| |SIP| dialer with voice, |
| *Linphone* IOS application. Screenshots and steps may differ depending on the circumstances. | ||
| Download the *Linphone* app from either the `Google Play Store | ||
| <https://play.google.com/store/apps/details?id=org.linphone>`_ or the `Apple App Store | ||
| <https://apps.apple.com/us/app/linphone/id360065638>`_ (depending on the device's operating system) |
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You probably don't need to explain that it depends on OS in this day and age
| Download the *Linphone* app from either the `Google Play Store | ||
| <https://play.google.com/store/apps/details?id=org.linphone>`_ or the `Apple App Store | ||
| <https://apps.apple.com/us/app/linphone/id360065638>`_ (depending on the device's operating system) | ||
| to begin using *Linphone*. This article will cover setting up *Linphone* for an iOS device while |
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The article thing again. Like maybe these should just actually be fully separate docs?
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Overhauled devices and integrations doc to match styling, flow, and platform accuracy.
Task: https://www.odoo.com/odoo/project/3835/tasks/4744593